Vehicle Warranty
At Mazda, we pride ourselves on our commitment to quality, which is why every
new vehicle is backed by a five year, unlimited kilometre warranty.
If you’ve recently bought a new Mazda, you’ll be backed by a five year, unlimited kilometre warranty that covers any defect in material or workmanship in both parts and panels.
For full details take a look at our terms and conditions >
We’ll always recommend that you service your Mazda with Mazda Genuine Parts. Not only because they help maintain the integrity of your Zoom-Zoom, but because all genuine parts are backed by Mazda’s Parts and Panel warranty.
In the unlikely event that something does go wrong during your warranty period, contact your Authorised Mazda Dealer for support and advice.
They’ll need you to provide:
- full details of what’s wrong with your vehicle
- your name, address and telephone number
Once they’ve got all the information they need, they’ll book you in for the repair at the next available time.
New Mechanical Warranty
The comprehensive warranties on vehicles, parts and panels will give you complete peace of mind and confidence in your new Mazda.
Mazda’s entire vehicle range is backed by a 5-year, unlimited kilometre warranty. It covers parts and panels so you can enjoy your new Mazda with peace of mind.
Mazda warrants that your new Mazda Vehicle, purchased on or after 1st January 2012, is free from any defect in material and workmanship, subject to the following terms and conditions.
To honour this Warranty, Mazda will ensure that an Authorised Mazda Dealer will make necessary repairs (using new or remanufactured parts) to correct any defect covered by this Warranty, without charge to you. Mazda’s liability under this Warranty is limited to ensuring that any such repairs are made.
Mazda Australia Pty Ltd
211A Wellington Road
MULGRAVE VIC 3170
Telephone: 1800 034 411
Email:customersupport@mazda.com.au
For vehicles purchased on or after 1st January 2012, please see section 3A.
For vehicles purchased on or after 1st August 2018, please see section 3B.
3A. For vehicles purchased on or after 1st January 2012:
This Warranty applies to any defect in your Mazda Vehicle (excluding Mazda BT-50 Vehicles) which appears within the period:
(a) commencing on the earlier date of the Mazda Vehicle first being registered or sold at retail; and
(b) terminating:
(i) 36 months after commencement; or
(ii) for defects in the form of perforation (rust through) of body sheet metal panels, 72 months after commencement.
This Warranty applies to any defect in your Mazda BT-50 Vehicle which appears within the period:
(a) commencing on the earlier date of the Mazda Vehicle first being registered or sold at retail; and
(b) terminating on the later of:
(i) 24 months after commencement; or
(ii) 36 months after commencement if the Mazda BT-50 Vehicle has travelled less than 100,000 kilometres
3B. For vehicles purchased on or after 1st August 2018
This Warranty applies to any defect in your Mazda Vehicle which appears within the period:
(a) commencing on the earlier date of the Mazda Vehicle first being registered or sold at retail; and
(b) terminating:
(i) 60 months after commencement; or
(ii) for defects in the form of perforation (rust through) of body sheet metal panels, 72 months after commencement.
During the Warranty Period, this Warranty is transferable to subsequent owners of the Mazda Vehicle, as identified on the relevant statutory register recording ownership of the Mazda Vehicle.
To make a claim under this Warranty, you must take the following steps:
Step 1 – Contact the Authorised Mazda Dealer from which you purchased your Mazda Vehicle.
Step 2 – If step 1 is not reasonably practicable, contact your closest Authorised Mazda Dealer.
Step 3 – If you feel that you still need assistance after taking STEP 1 or STEP 2, please contact Mazda using the details in clause 2.
Step 4 – Take your Mazda Vehicle to the Authorised Mazda Dealer. You will need to provide the following information at the time of making the claim:
(a) Your name, address and telephone number.
(b) Evidence including receipts of all work, scheduled maintenance and service work performed on your Mazda Vehicle by persons other than an Authorised Mazda Dealer.
(c) The nature of your claim and all material details related to your claim.
The addresses of all Authorised Mazda Dealers are available at: mazda.com.au/dealer
This Warranty is given in lieu of all other express warranties (except those set out separately in this document) on the part of Mazda or the Authorised Mazda Dealer supplying the Mazda Vehicle. No Authorised Mazda Dealer, or any agent or employee thereof, is authorised to extend or enlarge this Warranty.
This Warranty does not affect any statutory rights of persons purchasing a Mazda Vehicle and is additional to those rights.
You are responsible for properly operating and maintaining your Mazda Vehicle in accordance with the instructions described in the Owner’s Manual. You should retain evidence that proper maintenance has been performed for Warranty protection.
If you do not do these things, you may void this Warranty.
These maintenance services, described in the Owner’s manual, should be performed at more frequent intervals if the Mazda Vehicle is subject to severe conditions such as operation in extremely dusty or low temperature areas, or on short runs which prevent the engine from reaching normal operating temperatures.
These maintenance services must be performed by an expert repairer. We recommend an Authorised Mazda Dealer. If you do not use an Authorised Mazda Dealer, you must retain the evidence referred to in clause 5(b).
8.1 Damage or corrosion due to misuse, accidents or alterations
- Misuse of the Mazda Vehicle, including driving over curbs, over-loading, racing. (Proper usage is described in the Owner’s Manual.)
- Use of the Mazda Vehicle in competition racing or related purposes.
- Accidents, including collision, fire, theft and riot.
- Where the Mazda Vehicle has been declared by an insurance company as a “total loss” (ie: ‘written off’).
- Alterations including modification and tampering.
- Repairs performed or replacement parts installed by any person other than an Authorised Mazda Dealer.
- A replacement part or accessory not conforming to Mazda’s specification.
8.2 Damage or surface corrosion from environment
Caused by environmental conditions including acid rain, airborne fallout (including chemicals, tree sap, etc), stones, salt, sand, road hazards, hail, wind, storm, lightning, floods, acts of God or bird droppings.
8.3 Damage due to lack of maintenance or the use of wrong fuel, oil or lubricants
- Lack of proper maintenance as described in the Owner’s Manual.
- Improper maintenance, such as the use of parts, accessories, fuel, oil or lubricants other than those recommended in the Owner’s Manual.
- Use of the Mazda Vehicle when it was apparent, or would have been apparent to a reasonable user of the Mazda Vehicle, that the Mazda Vehicle required service.
8.4 Normal deterioration
Normal wear, tear or deterioration including discoloration, fading, deformation and blurring.
Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of the Mazda Vehicle.
8.5 Maintenance costs
Normal maintenance services such as cleaning and polishing, lubrication, replenishment or replacement of oil, fluid, coolant, and replacement of worn wiper blades, fuses, filters, brake pads, brake and clutch linings, spark plugs, globes, drive belt(s), clutch disc, glass, trim, headlights, battery, tyres, wheel alignment and balance, related adjustments and the like.
Maintenance services described as “MAINTENANCE” or “APPEARANCE CARE” in the Owner’s Manual.
8.6 Altered mileage
Any repair of a Mazda Vehicle on which the odometer has been altered or on which the actual mileage cannot be readily determined.
8.7 Expenses and damages
- Expenses associated with making a claim under this warranty, including towing expenses, for which you are responsible.
- Any other expenses incurred by you or damages sustained by you, including incidental, special, consequential or exemplary damages, or economic loss (including, without limitation, payment for loss of use of the Mazda Vehicle, lodging, car rentals, travel costs, loss of pay and the like), but you may have other entitlements under the Australian Consumer Law.
8.8 Component covered by separate warranties
Tyres – Tyres installed as original equipment on Mazda Vehicles are warranted by their respective tyre manufacturers and not warranted by Mazda. If defects are found in tyres, you can contact your Authorised Mazda Dealer and they will help you to make a claim.
“Authorised Mazda Dealer” means a person/company authorised by Mazda to sell Mazda Vehicles and provide service for such Vehicles.
“Mazda” means Mazda Australia Pty Limited ABN 78 004 690 804.
“Mazda Vehicle” means a motor vehicle distributed in Australia by Mazda and used in Australia.
“Genuine Mazda Accessory” means an accessory or optional equipment dedicated by Mazda to be used for a Mazda Vehicle.
“Genuine Mazda Part” means a spare part dedicated by Mazda to be used for a Mazda Vehicle.
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- This Warranty gives benefits that are in addition to other rights and remedies under a law in relation to the goods to which this Warranty relates.
Parts and Panels Warranty
Not only are Genuine Mazda Parts the best for your Mazda because they’re tried and tested so they fit your Mazda perfectly and are certified to the highest Mazda Engineering Requirements, they are also backed by Mazda’s Parts and Panels Warranty.
A great benefit of Mazda’s Parts and Panels Warranty is that most parts installed & paid for during Repair or Service are covered for as long as you own the vehicle they were installed to.
1.1 Parts installed during repair or service?
- Mazda warrants to repair or replace (at its option) any Part installed by a Dealer in or on a Mazda Vehicle in the course of Repair or Service of that Mazda Vehicle if that Part does not perform its normal function.
- The Warranty commences on the date of the invoice for the Service or Repair and remains in effect for so long as you own the Mazda Vehicle to which the Part was installed by the Dealer.
- To honour this Warranty, Mazda will ensure that a Dealer will, without charge to you, repair or replace the Part, using new or remanufactured parts, to correct any defect in that Part covered by this Warranty.
1.2 Parts sold other than in the course of repair or service
Mazda warrants to repair or replace (at its option) any Part sold by a Dealer to you (or your agent), other than in the course of Repair or Service, that does not perform its normal function after being installed on a Mazda Vehicle.
The Warranty commences on the date of invoice for the sale of the Part and terminates on the earlier of:
(a) 24 months after the date of invoice; or
(b) when the Mazda Vehicle on which the Part is installed has been driven for a distance of 40,000 kilometres after the Part has been installed.
To honour this Warranty, Mazda will ensure that a Dealer will, without charge to you, repair or replace the Part, to correct any defect in that Part covered by this Warranty.
1.3 Panels
Mazda warrants to replace any Panel sold by a Dealer to you (or your agent), other than in the course of Repair or Service, that is damaged by Perforation after being installed on a Mazda Vehicle.
The Warranty commences on the date of the invoice for the sale of the Panel and terminates 72 months after that date.
Mazda Australia Pty Ltd
211A Wellington Road
MULGRAVE VIC 3170
Telephone: 1800 034 411
Email:customersupport@mazda.com.au
This Warranty is personal to you and cannot be assigned, novated or in any way transferred to another person, including any subsequent owner of the Mazda Vehicle.
To make a claim under this Warranty, you must take the following steps:
Contact the Dealer who sold the Part or Panel or who conducted the Repair or Service. If this is not reasonably practicable, contact your closest Dealer. If you feel that you still need assistance, please contact Mazda using the details in clause 2.
Then, take your Mazda Vehicle to the Dealer. You will need to provide the following information at the time of making the claim:
(a) Your name, address and telephone number.
(b) The invoice for the relevant Part, Repair, Service or Panel.
(c) Evidence, including receipts, of all work, including scheduled maintenance and service work, performed on your Mazda Vehicle by persons other than a Dealer.
(d) The nature of your claim, and all material details related to your claim.
Dealers’ addresses are available at: mazda.com.au/dealer.
If you do not produce the relevant invoice for the Part, Repair, Service or Panel (as the case may be) when making a claim, you will invalidate this Warranty.
This Warranty is given in lieu of all other express warranties (except those set out separately by Mazda in writing) given by Mazda or the Dealer supplying the Part or Panel (as the case may be). No Dealer, or any agent or employee thereof, is authorised to extend or enlarge this Warranty.
This Warranty does not affect any statutory rights of persons purchasing a Part or Panel and are additional to those rights.
You are responsible for properly operating and maintaining your Mazda Vehicle in accordance with the instructions described in the Owner’s Manual. You should retain evidence that proper maintenance has been performed for Warranty protection.
If you do not do these things, you may void this Warranty.
7.1 General exclusions
This Warranty does not apply to:
(a) a Part or Panel that has at any time been installed in or on a vehicle other than a Mazda Vehicle for which the Part or Panel was sold by the Dealer; or
(b) repair or replacement required as a result of:
(i) the Mazda Vehicle suffering a collision, or being subject to accidental damage, fire or illegal or malicious use; or
(ii) misuse, including use of a Part or Panel, or use of the Mazda Vehicle, in a manner other than that intended by the Owner’s Manual; or
(iii) lack of proper maintenance in accordance with the Owner’s Manual; or
(iv) repairs improperly performed or replacements improperly installed by any person other than a Dealer; or
(v) a replacement part or accessory not approved by Mazda; or
(vi) usage of any fuel other than that specified for the Mazda Vehicle; or
(vii) remodelling without approval by Mazda; or
(viii) damage from environmental conditions such as airborne fallout, salt, hail, windstorm, lighting, flood and the like; or
(c) Parts or Panels installed to vehicles used for competition, racing or emergency purposes; or
(d) any Parts that suffer deterioration as an ordinary result of usage, or that typically would be subject to a maintenance or replacement schedule, such as, but not limited to, batteries; additives (anti-freeze, oil and the like); seals; gaskets; soft and hard trim items; glass; filters of any type; spark plugs; high tension leads; drive belts; timing belts; fuses; light bulbs; pcv valves; brake discs; linings and pads; clutch linings and pads; hoses and air conditioner receiver driers; or
(e) Parts or Panels replaced under the provisions of Mazda New Vehicle Warranty or any other warranty, including where the repair cost has been partly paid for by Mazda or a Dealer; or (f) repairs that only have a labour cost; or
(g) Parts installed during Repair or Service deemed inappropriate by the Dealer but performed at the request of you (or your agent).
7.2 Extra expenses and damages
Except for the actual cost of repair or replacement, you are responsible for all other expenses associated with making a claim under this Warranty.
This Warranty does not make Mazda liable for:
(a) any consequential, indirect or incidental damages; or
(b) the labour costs associated with installing the replacement part or panel unless the Part or Panel was originally installed by a Dealer.
“Dealer” means a company authorised by Mazda to sell Mazda Vehicles and provide service for such Vehicles.
“Mazda” means Mazda Australia Pty Limited ABN 78 004 690 804.
“Mazda Vehicle” means a motor vehicle distributed in Australia by Mazda that has an ADR compliance plate and is used in Australia.
“Panel” means a new sheet metal body panel for a Mazda Vehicle that is sourced from Mazda and is sold by a Dealer to you (or your agent), as identified on the relevant invoice and accompanied by this Warranty document.
“Part” means a part or accessory, but does not include a Panel, that is sourced from Mazda, as identified on the relevant invoice and accompanied by this Warranty document, and is:
(a) installed by a Dealer in or on a Mazda Vehicle in the course of Repair or Service; or (b) sold by a Dealer to you (or your agent) other than in the course of Repair or Service.
“Perforation” means rust or corrosion completely through the Panel.
“Repair” means the repair of a Mazda Vehicle by a Dealer.
“Service” means the systematic maintenance service of a Mazda Vehicle by a Dealer, as recommended in the Owner’s Manual, but does not include Repair.
“you” means the owner of the Mazda Vehicle as at the date of invoice for which the Part, Repair, Service or Panel (as the case may be) was supplied and to which this Warranty relates.
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- This Warranty gives benefits that are in addition to other rights and remedies under a law in relation to the goods to which this Warranty relates.
Get in Touch
Have a question or need more information?
We’re here to help. Give us a call at 03 9111 9062 or send us a message using the form below.